To return an item, simply visit our Returns Portal. Once your return has been lodged;
- You will receive an email from our customer support team with instructions on how to send your item back to Auguste
- AU customers will receive a return label from Australia Post
- International customers will need to organise shipping labels through their local carrier
Once Auguste the Label receives your return:
- If you are an AU customer you will be able to track your return via the Aus Post label you received. For international customers we recommend organising a label that you can track
- Refunds are processed within 4 business days of your return being received and are made in the form of the original payment or, if you wish, store credit
- For customers who receive a Australia Post or DHL label a handling fee of $10 (AU) or $15 (USA) will be deducted from your refund
- If you opt for store credit, this credit will be made immediately available to you via email. Please note, store credit cannot be refunded at a later date.
- If you paid via card, funds take 5-7 business days to securely process.
- If you paid via AfterPay you will receive an email from AfterPay outlining your AfterPay account amendment.
- You will receive a courtesy email update from Auguste The Label as soon as your refund has been initiated.
To exchange an item, simply visit our Returns Portal. Once your exchange has been lodged;
- You will receive confirmation of the exchange being lodged via email
- AU customers will receive a return label from Australia Post to return the item being exchanged. Once the label is scanned at Aus Post your new item will be shipped within 1-2 days
- International customers will need to organise return shipping. Once we receive your item at Auguste your exchanged item will be shipped. You will receive a confirmation email from Auguste at the time of shipping
- If you choose Instant Exchange a hold of $1 will be placed on your credit card and the exchanged item will be shipped the next day. If we do not receive the item you are returning within 30 days your card will be charged the full amount of the non-returned item
- Exchanges under $100 will incur a handling fee of $10