Terms & Conditions

Items in your order that are designated for shipment to countries outside of Australia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees (including returns) for international shipments, if applicable, are charged to the customer. It is the responsibility of the customer to be aware of what import charges may be applicable in your country.

In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorization on behalf of the recipient designated in your order. 'Final Sale' items cannot be returned or exchanged unless faulty.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail or prior to purchase.

If you refuse a shipment from Auguste The Label, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Auguste The Label. This amount will be deducted from your merchandise refund.

Auguste The Label is not responsible for returns that are not received.
These terms and conditions are in addition to the standard information as outlaid under FAQs.

Welcome Code

Our Welcome code is available exclusively to email subscribers and can be used for orders over $150 AUD. The code is valid for a single use per email address.

Win a Trip to Sea Sea's Hotel

The prize is a 1-night stay in a Studio Room at Sea Sea Hotel, Crescent Head, including a complimentary dinner worth 200 AUD, valid for 12 months from the issue date. The voucher is not valid during peak season or on blackout dates, including school holidays, Christmas, and New Year. It is non-transferable, non-refundable, and cannot be redeemed for cash. Redemption of the voucher is subject to availability, and advance booking is required. For bookings or inquiries, please contact bookings@seaseahotel.com. To enter, participants must follow both accounts. The winner will be selected randomly on December 31st.

Black Friday and Cyber Monday Sale

Our Black Friday and Cyber Monday promotion runs from 7:00am Sunday 17th of November AEDT until 11:59pm AEDT Monday 2nd of December. The offer is valid only during this time. Customers can enjoy discounts of up to 70% off on selected sale items. The discount will be automatically applied at checkout.

Additionally, from 7:00am Friday 29th November AEDT to 11:59pm Sunday 1st December AEDT, customers can take a further 15% off already reduced sale items. This additional discount will be applied automatically at checkout on qualifying products.

Important Notes:

• Items marked as 'Final Sale' cannot be returned for a refund, store credit, or exchanged, unless the item is deemed faulty in accordance with our standard returns policy. Final sale items will be clearly marked in the product description. 
• Non-final sale items will follow our standard return and exchange policies.
• All prices displayed during the sale period are final. We are unable to offer price adjustments on items purchased before the start of this promotion or after the promotion ends.
• This offer cannot be applied to previous purchases.

Special offers

From time to time, customers will receive special offers via email or SMS. These are unable to be used in conjunction with any other offer, including Loyalty Rewards. If your special offer includes a minimum spend, your order must reach this amount for your offer to apply. If your order is refunded, the amount will be less any discounts received, and your offer is unable to be used again.

Loyalty Rewards

Customers can redeem loyalty points for savings on their order at checkout by selecting the reward in the drop-down menu. 200 points = $10 off, 400 points = $20 off, 600 points = $30 off, 800 points = $40 off, 1,000 points = $50 off, 1,200 points = $60 off, 1,400 points = $70 off, 1,600 points = $80 off, 1,800 points = $90 off & 2,000 points = $100 off. Customers must spend $100 to redeem a reward between the value of $10 and $80, or $110 to redeem a $90 reward or $120 to redeem a $100 reward. Loyalty rewards are unable to be combined with any other offer. Any refunds issued will be less any discounts applied.