Items in your order that are designated for shipment to countries outside of Australia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees (including returns) for international shipments, if applicable, are charged to the customer. It is the responsibility of the customer to be aware of what import charges may be applicable in your country.

In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorization on behalf of the recipient designated in your order. 'Final Sale' items cannot be returned or exchanged unless faulty.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail or prior to purchase.

If you refuse a shipment from Auguste The Label, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Auguste The Label. This amount will be deducted from your merchandise refund.

Auguste The Label is not responsible for returns that are not received.
These terms and conditions are in addition to the standard information as outlaid under FAQs.

Special offers

From time to time, customers will receive special offers via email or SMS. These are unable to be used in conjunction with any other offer, including Loyalty Rewards. If your special offer includes a minimum spend, your order must reach this amount for your offer to apply. If your order is refunded, the amount will be less any discounts received and your offer is unable to be used again.

Loyalty Rewards

Customers can redeem loyalty points for savings on their order at checkout by selecting the reward in the drop down menu. 200 points = $10 off, 400 points = $20 off, 600 points = $30 off & 800 points = $40 off. Customers must spend $100 to redeem a reward. Any refunds issued will be less any discounts applied.

30% Off Sale Edit

This offer is available from 10am AEST Thursday 11th April until 11:59pm AEST Sunday 14th April, 2024. The discount is available to selected full price styles + all already reduced sale items. The discount will be automatically applied at checkout. All already reduced sale items are final sale and are not eligible for returns, unless faulty. This offer cannot be combined with any other offer, including Loyalty Rewards. This offer cannot be applied to past orders, and is only applicable for orders placed during the promotional period.

Further 40% Off Sale - ENDED

This offer is available from Thursday 14th March 10am AEDT 2024 until Sunday 17th March 11:30pm AEDT 2024. Early access is available to SMS subscribers from 11am AEDT Wednesday 13th March 2024. Customers must apply the code at checkout to receive the discount. All sale items purchased in the Further 40% off Sale are final sale and are not eligible for returns, unless faulty. This offer cannot be combined with any other offer, including Loyalty Rewards. This offer cannot be applied to past orders, and is only applicable for orders placed during the promotional period.