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Processing & Delivery Times
For orders placed before 12noon AEST, we endeavour to process the same business day. Orders placed after this time will be processed the next business day. During sale events and new collection launches, there may be a slightly longer processing time. All Auguste orders are hand-picked and packed with love from Byron Bay, Australia. As our location is classified as regional, we cannot offer overnight delivery, however, do pride ourselves on offering express service on all online orders. Once your order has been placed you will receive an order confirmation email. Upon despatch, you will immediately receive another confirmation email with your tracking number. If you do not receive these email confirmations, please email our friendly Customer Care at: customercare@augustethelabel.com
Shipping Within Australia
• Free shipping on all orders
• 2 business day delivery within metropolitan NSW
• 2-5 business day delivery elsewhere within Australia & New Zealand
Shipping to New Zealand
• Free express shipping on orders over AU$50
• AU$10 Flat rate shipping fee for orders under AU$50
• E-Parcel Express Service on all orders; fully trackable once shipped
• 2 business day delivery within metropolitan NSW
• 2-5 business day delivery elsewhere within Australia & New Zealand
All orders are final once they have been processed through the checkout. No further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.
Customs/ Import Duties and Taxes
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Auguste the Label will include a commercial invoice declaring the full dollar value paid on international shipments. If you refuse a shipment from Auguste The Label, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. Auguste the Label cannot mark international orders as a gift in order to bypass or reduce customs fees. Please note, we currently do not ship to Azerbaijan, Brazil, Qatar, Russia, and Syria.
Shipping Updates:
Flooding and extreme weather conditions across New South Wales and Queensland are impacting our carriers to transport parcels via air and road networks, resulting in some delivery delays for both states. Tracked items are being scanned and will be delivered as quickly as possible once it is safe to do so. Thank you for your understanding.
International Shipping
• Express Service
• Fully trackable once shipped
• 3-7 business days delivery
USA & Canada
• Express Service
• AU$20 flat rate shipping fee for orders
Rest of the World
• Express Service
• AU$20 - AU$40 (shipping fee calculated at checkout)
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