Processing & Delivery Times

For orders placed before 12noon AEST, we endeavour to process the same business day. Orders placed after this time will be processed the next business day. During sale events and new collection launches, there may be a slightly longer processing time. All Auguste orders are hand-picked and packed with love from Burleigh Heads, Australia. As our location is classified as regional, we cannot offer overnight delivery. Once your order has been placed you will receive an order confirmation email. Upon dispatch, you will immediately receive another confirmation email with your tracking number. If you do not receive these email confirmations, please email our friendly Customer Care at: customercare@augustethelabel.com.Please note- Once your order has been placed, we are sadly unable to change the delivery method.

Shipping Within Australia

Please allow 2-8 business days for standard shipping and 1-5 Business days for Express.  

• Free Standard Shipping on orders over AU$200 delivery 
• Standard Shipping on orders under AU$200 is $10
• Express Shipping on orders over AU$200 delivery is $10
• Express Shipping on orders under AU$200 is $15

Shipping to New Zealand

2-5 Business days with DHL Express shipping.

$15 Flat Rate

Parcel lockers may cause a delay to shipment

Christmas lodgement dates

We are recommending lodgement by the following dates for delivery by Christmas (*excludes items sent to and from Perth and Darwin):

• Standard Post: Friday 20 December
• Express Post: Monday 23 December
• StarTrack Express: Friday 20 December
• StarTrack Premium: Monday 23 December 

Items sent to Perth and Darwin with Standard Post and Express Post need to be lodged by 13 December to be delivered by Christmas

For Express Post and StarTrack Premium parcels, please be aware there may be ongoing challenges relating to the Sydney Airport curfew. This largely relates to the timeliness of priority and next-day deliveries to Perth, regional NSW, Canberra, Adelaide and Melbourne, via Sydney. We recommend that you lodge your items as early as possible throughout November and December to reduce the possibility of any delays.  

 

Can I change or cancel my order?

All orders are final once they have been processed through the checkout. No further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.

Customs/ Import Duties and Taxes 

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Auguste the Label will include a commercial invoice declaring the full dollar value paid on international shipments. If you refuse a shipment from Auguste The Label, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. Auguste the Label cannot mark international orders as a gift in order to bypass or reduce customs fees. Please note, we currently do not ship to Israel, Azerbaijan, Brazil, Qatar, Russia, and Syria.

International Shipping
• Express Service via UPS or DHL
• Fully trackable once shipped
• 3-7 business days delivery

USA & Canada
• Express Service
• AU$30 flat rate shipping fee for orders

Rest of the World
• Express Service
• AU$20 - AU$40 (shipping fee calculated at checkout)